Privacy Policy
Last Modified: June 23, 2023
At Eazy Digital Company Limited and our affiliated companies, a limited company registered under the laws of Thailand (“Eazy”, “We”, “Us”, “Our”), engages in the business of developing online platforms for its users (“You”, Your” or “Easy User”). We are dedicated to safeguarding your privacy. This Privacy Policy is applicable to the personal information and data collected by Eazy when you interact with our websites, products, and services, as well as any other websites or services that are linked to this Privacy Policy. This includes situations where you:
This Privacy Policy outlines how we collect, receive, use, store, share, transfer, and process your Personal Data. It also explains your choices and rights regarding your Personal Data, including your access and correction rights. For the purpose of this Privacy Policy, "Personal Data" refers to any information relating to an identified or identifiable individual. If you do not agree with this Privacy Policy, please refrain from using our websites, products, and services, as well as any other linked sites or services.
When Eazy customers utilise our products and services, which we refer to as the Subscription Service, they may collect and manage Personal Data. The term "Subscription Service" is defined in the Eazy Terms of Service and encompasses our web-based applications, mobile applications, tools, and platforms that customers have subscribed to under an Order Form or that we make available to them. These services, accessible via https://eazydigital.io, mobile application or another designated URL, include ancillary products and services such as website hosting. As a processor, Eazy processes Personal Data on behalf of our customers when they use the Service. It is the responsibility of our customers, as data controllers, to comply with applicable regulations and laws governing notice, disclosure, and obtaining consent before collecting their customers' Personal Data using the Subscription Service. For more information, please refer to the Data Processing Agreement.
We regularly update this Privacy Policy, and we recommend that you review it periodically. Any changes to the Privacy Policy will be posted on this page. In the event of material changes, we will provide a more prominent notice by sending you an email notification. If you are a subscriber to our Eazy product and services, you may also receive notifications through the Notification app in your Eazy account. Terms not defined in this Privacy Policy will have the meanings as set forth in the Eazy Customer Terms of Service.
If you have any questions about this Privacy Policy or to exercise the privacy rights and choices we offer please contact us at privacy@eazydigital.io.
1. What Information We Collect and Process
1.1. Information You Provide to Eazy
When you engage with our websites or any sites or services that are linked to this Privacy Policy or use our Subscription Service, we may collect Personal Data and other relevant information from you, as explained below.
We collect Personal Data from you when you submit web forms or interact with our websites. This may include activities such as subscribing to a Eazy blog, signing up for a webinar, subscribing to our services, or requesting customer support. We may ask for your email address, first and last name, job title, and other similar business information. It's important to note that you are free to explore some of our websites without providing any Personal Data about yourself.
If you register for INBOUND or any Eazy event, we collect information such as your name, address, phone number, and email address. This information is used to communicate with you and, in some cases, facilitate your registration. Additionally, we may share your registration data with service providers of INBOUND to provide event-related information and enhance your experience at INBOUND or future Eazy events.
When you sign up for an Eazy account, create or modify user information, set preferences, or provide any other relevant information to access or utilise our Service, we collect Personal Data. This may include details such as your name, email address, username, password,social account information, and other related information.
If you register for paid products or services, we collect payment and billing information from you. This may involve providing a billing address or a billing contact for your Eazy account. Any payment information you provide is used solely as authorised by you and in accordance with this Privacy Policy.
During the purchase of products or services, you may also provide payment information such as credit card numbers or bank account numbers. We utilise secure third-party payment service providers to handle payment processing, ensuring that it is conducted through a secure payment process.
We may feature customer testimonials and comments on our websites, which could include Personal Data. Prior to posting a customer's name and testimonial, we obtain their consent either through email or other agreements between the customer and Eazy.
1.2. Information We Process on Behalf of Customers When They Use the Service
Our product, the Service, enables our customers to create and share marketing, sales, and customer service content. When customers utilise our product, they may collect Personal Data from individuals, such as their first and last name, email address, physical address, phone number, or other relevant information. This information that customers collect or submit through our product is referred to as "Customer Data" in accordance with our Customer Terms of Service.
We do not have control over the content of our customers' webpages or the specific types of Personal Data that customers choose to collect or manage using our Service. While we store our customers' information on servers provided by our service providers, we process the data as a processor under the instructions of our customers and in compliance with our Customer Terms of Service. We are prohibited from using the information for any purpose other than to provide and enhance the Service, as well as to fulfil legal requirements.
Our customers maintain control over the Customer Data and are responsible for ensuring its accuracy, deletion, or updating within the Service. They are also responsible for complying with any applicable regulations or laws that necessitate providing notice, disclosure, and/or obtaining consent before transferring Personal Data to Eazy for processing purposes.
1.3. Information We Collect and Process When You Use the Service
When you or the users in your Eazy account interact with the Service, we collect usage data. This includes metrics and information about your usage and interaction with the Service, such as the features you use the most, the opening and closing of objects (e.g., tickets), and the frequency of triggering certain features (e.g., workflows) in your account. We work with third-party providers to collect this usage data.
If you access or use the Service through our mobile applications, we automatically collect information such as your device model and version, operating system, and device identifiers.
You have the option to connect third-party integrations to your Eazy account. These integrations may request specific permissions to access data or transmit information to your Eazy account. It is your responsibility to review and authorise these third-party integrations. We may collect information about the types of integrations you use in your Eazy account.
Please note that by granting permission(s) to third-party integrations, you are providing them with access to your data, which may include the ability to view, store, and modify your Eazy account data. We are not responsible for the practices of third-party integrations, so it is important to carefully review the permissions you grant to third-party applications. For more information on integrations with third-party providers, please refer to the provided link.
1.4. Information We Collect From Other Sources
In order to enhance our services and provide you with a personalised experience, we may combine the personal information we collect from you with information obtained from other sources. These additional sources may include third-party providers of business information and publicly available sources, such as social media platforms. The types of personal information that we may combine include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles.
By combining data from various sources, we aim to update and improve our records, identify new customers, create more targeted advertising, suggest products and services that may be of interest to you, deliver personalised communications, and promote relevant events.
We may receive information from third party service providers, from related companies, and from our business and solution partners.
We may merge the personal information we gather from you with data we receive from other sources, including third-party providers of business information and publicly available sources such as social media platforms. This data may encompass physical mailing addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles.
This merging of information enables us to enhance and update our records, identify potential new customers, generate personalised advertisements, recommend products and services tailored to your interests, deliver customised communications, and promote relevant events.
When you visit our websites, use our products and services, or access other sites or services that are linked to this Privacy Policy, we automatically collect and store certain information about your computer hardware and software. This information includes your IP address, browser type, domain names, internet service provider (ISP), and the files you view on our websites (such as HTML pages and graphics). If we host our customer's websites on Eazy, we may also collect information about the files you view on those websites. Additionally, we collect data about your operating system, access times, and referring website addresses.
When using the Eazy Service, we collect and store the categories of information mentioned above in logs under the following circumstances, based on the customer's implementation settings:
Buttons, tools, and content from other companies may also be present on our websites. These features, such as share buttons or interactive mini-programs, may collect your IP address, track the page you are visiting on our sites, and utilise cookies to ensure their proper functionality. These features can be hosted by third parties or directly on our websites. It is important to note that this Privacy Policy does not apply to these features, and your interactions with them are governed by the privacy policy and other relevant policies of the companies providing those features.
2. How We Use Personal Data
2.1. To maintain regular communication with you regarding our product and services
To enhance your experience and ensure effective communication, we utilise the account information you provide when signing up for the Eazy Service and Trends services. Here's how we use this information:
2.2. To Provide Our Service
We utilise your account information and Customer Data to provide our product and services to you effectively. This includes using the email address you provide to create your user account and processing your payment information for paid use of the Service. Additionally, we use this information to authenticate your login and offer customer support. By leveraging your account information and Customer Data in these ways, we aim to deliver a seamless and personalised experience while ensuring the security and functionality of our product and services.
2.3. Enhance and advance our product and services
We collect usage data to gain insights into how you and your users interact with our product and services, enabling us to continuously enhance and refine them. By analysing trends and patterns in the usage data, we can identify areas for improvement and determine new features or integrations that would be valuable to our users.
We also utilise Customer Data in an anonymized manner for machine learning purposes, supporting specific product features and functionalities within the Service. For instance, machine learning powers our business card scanner tool in our mobile apps, facilitating seamless data imports into your Eazy account. Should you wish to opt-out of having your Customer Data used for machine learning, please reach out to us at privacy@Eazy.com.
Furthermore, we may share aggregated statistical information about the utilisation of our product and services across our customer base. When we publish such data externally, it is always in an aggregated form, ensuring the anonymity of individual users or customers. For instance, we may publish blog posts offering insights and trends on how users are engaging with our product.
2.4. To Secure and Protect our Product and Eazy Users
We utilise your account information to actively investigate and mitigate security incidents, ensuring the protection of our systems and users. Additionally, we rely on this information to fulfil our legal obligations. Verifying user accounts, monitoring new product sign-ups, and identifying and preventing instances of product abuse are some of the ways we employ your information. This also includes enforcing our Acceptable Use Policy to maintain a secure and trustworthy environment.
Furthermore, we analyse log files to generate general statistics about website usage, providing insights into how our websites are utilised and enhancing the overall navigation experience. These statistics may include details such as your usage patterns, country of origin (for analytics, export control, and regulatory purposes), and IP addresses. We collect and log IP addresses primarily for security and debugging purposes, enabling us to track access patterns, investigate security events, and address incidents effectively. It's important to note that this automatically-collected data may be linked to other personal information you have provided, such as your name, email address, physical address, and phone number, to enhance security measures and ensure a seamless user experience.
2.5. Marketing and Promotion
We utilise the information you provide to Eazy for marketing and promotional purposes, aiming to showcase our products, services, and other offerings. This involves using the information you provide, such as your email or physical address, to send relevant content and communications that we believe may interest you. You have the option to unsubscribe from these promotional materials by following the instructions in each communication or by contacting us directly at privacy@EazyDigital.io. However, please note that even if you unsubscribe from our marketing lists, we may still reach out to you regarding administrative matters and respond to your requests.
In cases where consent is required by law, we will only send marketing communications with your explicit consent. Otherwise, our marketing and advertising activities are based on our legitimate business interests.
Additionally, we receive information from third-party service providers and other sources, including providers of business information and publicly available sources. We may combine and use this information with the data we collect through other means outlined in this Privacy Policy. The purpose is to provide you with updates and an enhanced Service, including personalised communications, event promotions, and tailored website or product experiences to improve user satisfaction.
3. How We Share Personal Data
3.1. Service Providers
We may collaborate with third-party service providers to support our websites, products, and services, and as a result, it may be necessary to share Personal Data with them. These service providers assist us in various aspects such as data hosting, application development, marketing, sales support, and customer support. By sharing your information with these providers, we can provide you with relevant information about our products or services. Their tasks may include streamlining prospect lists, analysing data and conducting statistical analysis on your usage of the Service and interactions on our websites, offering marketing assistance, processing credit card payments, enhancing the information you provide to deliver better service, improving our products and services, and delivering customer support. It is important to note that these service providers are strictly prohibited from using your Personal Data for any purpose other than the ones specified, and they are obligated to maintain the confidentiality of your information. Whenever we share your information in this manner, we explicitly require the third-party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
3.2. Partners
We collaborate with trusted Eazy partners to fulfil your requests for communication, perform statistical analysis, provide sales support, and offer customer support. These partners are carefully selected and are only allowed to use your Personal Data for the specified purposes, while maintaining the confidentiality of your data.
In addition, we engage in co-marketing activities with third-party partners to provide you with relevant content. When you interact with these co-marketing partners, we will inform you about the data sharing and provide a link to their privacy policy, giving you the option to opt-out of their communications. These co-marketing partners are required to adhere to our privacy and data protection policies. To learn more about our co-marketing program, please visit our dedicated page.
3.3. Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Service, Customer Data is considered Confidential Information and you should review the Confidentiality terms in the Customer Terms of Service for more information. Eazy shares data about requests for customer information, to learn more see our Data Disclosure and Transparency Report.
4. How We Transfer Personal Data Internationally
4.1. International Transfers within the Eazy Group
To facilitate our global operations, we may transfer information to other Eazy Affiliates where we have operations for the purposes described in this policy. Please see Annex 3 of our Data Processing Agreement for a list of Eazy Affiliates and their locations.
This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred.
4.2. International transfers to third parties
We may transfer your personal data to third parties or servers located outside of Thailand. It is important to note that the data protection standards in the destination country may or may not be equivalent to those in Thailand. However, we will take appropriate measures to ensure that your personal data is protected with the same level of security and in compliance with the requirements and standards of Thai personal data protection laws. The cross-border transfer of personal data will be conducted based on lawful bases such as contractual necessity, legitimate interest, public tasks, or with your explicit consent as provided.
5. How We Store and Secure Personal Data
5.1. Data Storage and Security
To safeguard your Personal Data from unauthorised access, use, or disclosure, we employ a range of security technologies and procedures. The Personal Data you provide is stored on computer servers in a controlled and secure environment that is protected against unauthorised access, use, or disclosure. We implement appropriate physical, technical, and organisational measures to ensure the security of your Personal Data. For further information about the security measures implemented at Eazy, please review our security information at Eazy Trust Center.
5.2. Retention of Personal Data
The duration for which we retain the information we collect about you depends on the type of information and how it was collected and stored. Once a reasonable period of time has passed, we will either delete or anonymize your information. If deletion or anonymization is not possible, we will securely store your information and isolate it from any further use until deletion becomes feasible.
We retain Personal Data that you provide to us as long as we have an ongoing legitimate business need to do so. This includes fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
Once we no longer have a legitimate business need to process your Personal Data, we will securely delete it or anonymize it. If deletion or anonymization is not immediately feasible, we will securely store your Personal Data and isolate it from any further processing until deletion becomes possible. If you request the deletion of your information earlier, as described in the "Privacy Rights and Choices" section below, we will comply with your request.
If you have opted to receive marketing communications from us, we will retain information about your marketing preferences for a reasonable period of time from the date of your last interaction with our content, products, or services. This includes the date of your last opened email or the cessation of your use of your Eazy account. Information derived from cookies and other tracking technologies will be retained for a reasonable period of time from the date it was created.
The retention of data processed by our customers in connection with the Service is governed by the Eazy Customer Terms of Service and Customer Data Processing Agreement.
6. Cookies and Similar Technologies
6.1. Cookies
When you visit our websites, sign up for an Eazy account, attend a Eazy virtual event, or request more information about Eazy, we automatically collect information using tracking technologies such as cookies and tracking pixels. These technologies allow us to analyse trends, administer the website, monitor user navigation, and gather demographic information about our user base. For more details on how we use cookies and how to manage your preferences, please refer to the Eazy Cookie Policy.
In addition, we collaborate with third-party ad networks to display advertising on our website or manage our advertising on other sites. These ad network partners utilise cookies and web beacons to collect information about your activities on our website and other websites in order to provide you with targeted advertising based on your interests. If you prefer not to receive targeted ads based on this information, you can opt-out by using the services.
7. Your Privacy Rights and Choices
7.1. Personal Data Requests
To exercise any of these data protection rights, you can contact us by using the contact information provided in the "Contact Us" section of our website or by sending an email to our data protection team at privacy@EazyDigital.io.
Please note that there may be limitations on your rights in certain circumstances, such as when fulfilling your request would impede the rights of others, our ability to provide a requested service, or our ability to comply with legal obligations or enforce legal rights.
If you are a customer, prospect, or interact with an Eazy Customer who uses our Service, and you would like to access, correct, amend, or delete your data controlled by the customer, please directly contact the relevant Customer. Eazy acts as a processor for our customers and will assist them in fulfilling these requests when applicable.
7.2. Anti-Spam Policy
Our Acceptable Use Policy applies to both Eazy and our customers. It sets forth guidelines and restrictions for the use of our Service. One specific prohibition is the use of the Service to send unsolicited commercial email, which is against the law. Additionally, the policy mandates that every email sent using the Service must include an "opt-out" mechanism and other necessary information.
We enforce strict adherence to the Acceptable Use Policy by all our customers. Any violations of the policy can lead to immediate suspension or termination of the Service. This ensures that our Service is used responsibly and in compliance with legal and ethical standards.
7.3. To Unsubscribe From Our Communications
You have the option to unsubscribe from our marketing communications by clicking on the "unsubscribe" link located at the bottom of our emails.
7.4. To Unsubscribe From Our Customers' Communications
Our customers are responsible for managing their own marketing emails and communications. Therefore, we cannot unsubscribe you from their communications. If you wish to unsubscribe from our customers' marketing communications, you can do so by clicking on the "unsubscribe" link located at the bottom of their emails or by contacting them directly.
8. Data Protection Officer
If you have any questions about this Privacy Policy or our privacy practices, or if you require this notice in an alternative format please contact us at privacy@eazydigital.io. Our team will be available to assist you and address any inquiries or accessibility needs you may have.
You may also contact us by postal mail at:
Data Protection Officer (Eazy Digital)
Unit 1203, Floor 12, 53 Sivatel Tower,
Wittayu Road, Lumpini, Patumwan,
Bangkok 10330 Thailand
9. Other Important Privacy Information
9.1. We Never Sell Personal Data
Rest assured that we will never sell your Personal Data to any third party. Your privacy and trust are of utmost importance to us, and we are committed to safeguarding your information.
9.2. Information About Children
Our websites, products, and services are not intended for or targeted at children under the age of 16, and we do not knowingly or intentionally collect Personal Data from children under the age of 16. If you believe that we have inadvertently collected Personal Data from a child under the age of 16, please contact us using the provided link so that we can promptly delete the information.
Sivatel Tower, 1202, 12th Fl.,
53 Witthayu Rd, Lumphini,
Pathum Wan, Bangkok 10330
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